• Below you will find our standard terms and condition of sale.
• Please read these before you make your purchase.
• When you confirmed the order online or after we have send you an email to confirm an order, it is considered you have read and agreed to these terms and understand that without notification these terms will apply to any other order.
General Information
Name:            PC-Koolance
Adres:            Stellingmolenstraat 72
                     1333CN Almere
                     The Netherlands
Email:            info@pc-koolance.eu
Website:         http://www.pc-koolance.eu
VAT Registration Number:                 NL144014944.B01
Chamber of Commerce registration:   39084788


• In the terms below PC-Koolance will be mentioned as US or OUR and the party that orders hardware or services is mentioned as the customer

Purchasing from us

• Although our website is compiled with care and caution we can not be held liable for any errors, i.e. type errors, wrong links, prices or pictures of products, on our website or any third party website we link to.
• Prices shown in our webshop are including 19% VAT.
• Our invitation to the customer to order goods from us is not an offer by us to sell to the customer goods of the specification and description at the price indicated. The customers order is an offer to us to buy the goods of the specification and description at the price indicated.
• After completing the order online the customer will receive a confirmation email as proof of the customers order.
• Wherever it is not possible to accept the customers order to buy the goods of the specification and description at the price indicated we will advise the customer by e-mail (before a contract between us exists).
• Specification, description and price of individual goods can change, if this is the case the customer will be notified before a contract between us exists.
• Our acceptance of the customers order is subject to satisfactory completion of our internal security checks. Where a problem occurs the customer will be notified by email.
• If the customers item is not in stock, we will back order for the customer. The customer will always be emailed with the option to cancel the customers order if the customer would rather not wait. We will also do our best to suggest alternative products that are available.
• When the customer requires specially ordered hardware we ask for a 25% down payment of its value, before we will order this hardware. Cancelling this order is possible, but the down payment will only be refunded when we have not yet placed the order. We will let the customer know by email, when the hardware is ordered.
• When we complete payment we have accepted the customers order and entered into a contract with the customer.

Delivery of the order

• The price of the goods does not include delivery by us to the customer. Delivery is a separate service provide by a third party and is invoiced as such.
• We calculate the costs according the conditions and prices provided by this party.
• We try to dispatch the orders within 3 working days. In conjunction with the consumer rights in the unlikely event an item was not delivered within 30 days the customer would be entitled to pull out from the contract between us at no cost.
• We can not be held liable when delivery of the order is overdue.

The customers right of cancellation

Distance Selling Act

• The customer have the right to cancel the contract relating to the customers order at any time up to the end of 7 working days after the customer receive the goods.
• To exercise the customers right of cancellation, the customer must give written notice to us by letter or email giving details of the goods ordered and date received.
• If the customer exercise the customers right of cancellation after the goods have been delivered to the customer, the customer will be responsible for returning the goods to us at the customers own cost. Returned items must be packaged properly.
• It is the customers responsibility to ensure returned goods are fully insured. All returned goods must be in good condition, including all internal packaging, cables, manuals, drivers and protective bags.
• PC-Koolance cannot take responsibility for goods that are damaged or lost whilst being returned. On successful receipt of the customers return we will refund the customer within 30 days for any sum that has been paid by the customer or debited from the customers credit card for the goods (carriage is invoiced as separate service deemed complete upon the customers receipt of the goods). If the customer do not return the goods as required, we may charge the customer a sum not exceeding the direct costs of recovering the goods. The goods must be returned to our returns address with a valid RMA number to ensure effective processing.


Exceptions to Distance Selling Act

• The customer do not have the right to cancel the contract under the Distance Selling Act if:

- the goods were delivered outside the EU, or if the order is for computer software which has been unsealed
- the customer is not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.

• Any orders where goods are collected will be handled as counter sales and are exempt from the Distance Selling Act.

The customers responsibilities

• " It is the customers responsibility to ensure compatibility of any goods offered for sale by us both with the existing components within the customers system and with any other goods offered for sale by us.
• " It is the customers responsibility to ensure proper installation of our goods into the customers existing system.
• " It is the customers responsibility to ensure that wherever necessary the customer access the manufacturers web site to download any necessary product upgrades (including drivers and manuals).

Returns Policy

Warranty Policy

Returning Faulty Goods